Shipping & Returns

Shipping and handling is calculated during Checkout and is based on your location (Canada, USA, and some parts of Europe). We ship internationally to some International countries (Great Britain, Finland, France, Germany, Luxembourg, Netherlands, Ireland, Belgium, and Australia). If your country is not listed, please email us with the items you would like to purchase and we will send you a quote for the shipping. Please note:  Any customs-related charges, tariffs, or other fees presented during delivery are the customer's responsibility.

We use Canada Post insured delivery for parcels going to Canada and The United States. This can cost a little more but it protects from lost shipments.  We use Expedited Parcel in Canada and the US.  Canada post delivery expectations for Canada as follows: the next business day locally (in Nova Scotia), 1 to 3 business days regionally (NB, PEI, and NFLD), and 2 to 7 business days nationally between major Canadian centers. Business days do not include Saturdays, Sundays or statutory holidays.

Canada Post delivery expectations for the USA are as follows: this usually takes from 6 to 12 business days between major urban centers from Canada to the U.S.A.  Business days do not include Saturdays, Sundays or statutory holidays. These service standards are not guaranteed. Service standards are estimates of how long it will take for the mail to be delivered.

PickUp

If you will be in the Bedford, Nova Scotia area and would like to pick your order up please email us at info@3geeks.ca .

Return Policy

What is the return policy period?

Except for non-returnable items noted below, items purchased from The 3 Geeks Outdoor Store may be returned within 30 days of the ship date of your order. All returns require prior approval by submitting a Return Material Authorization (RMA) request. 

What items are non-returnable?

We cannot accept for return the following items unless defective:
 • DVD's once opened, Clothing that has been worn or washed.
 • All products must have original packaging

We are sorry, but Custom Manufactured Items or personalized items like our Special Assembly Stamps may not be returned, unless there is a defect in the merchandise.

How do I obtain an RMA number and how long is it valid for?
You may request an RMA number on-line using the RMA Request Form or by emailing us. We are unable to accept any returns without a valid Return Material Authorization (RMA) number. RMA numbers are valid for 10 days from the date of issue - please ensure that your return arrives within this time period. RMA numbers will not be extended or reissued.

When do I get my refund?
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days once we have received your return. After your return is processed, we'll send you an e-mail message confirming your refund. A restock fee of 15% applies to ALL refunds.

Do I have to return each individual accessory when I send in a return?
Yes, all original accessories, manuals, cables, components, documents and packaging must be returned with your item. We cannot process any returns that are not complete - these will automatically be returned to you.

My item is defective - well you replace it?
We reserve the right to replace defective items with the same or similar item only, within 30 days from the shipment date. Defective replacements are shipped via Standard Ground shipping. Other shipping methods are available at additional cost. Note that a 15% restock fee will be applied on all refunds.

May I exchange my item for a different one?
Yes, within an item's 30 day return period, you may return that item for an exchange with a different item. To exchange an item, request an RMA for the original item and return it to us, and order the new item you wish separately. We will refund your purchase price for the original item (subject to a 15% restocking fee) after we receive your returned product.

The product I bought last month has a lower price now - can I get a refund or credit?
We work hard to continually offer our customers the best combination of lowest prices and top-rated customer service. Sale prices in effect at the time of purchase reflect the daily market conditions and foreign exchange rates, along with the dynamic nature of retailing on the web. The more aggressive the marketplace is, the more frequent price fluctuations and changes occur. As such, we are not unable to provide a price protection guarantee nor do we offer credit for price changes that have occurred after your order has been shipped.

Who pays to return a defective item?
Unless the return is the result of our shipping error, The 3 Geeks Outdoor Store shares in the shipping costs for defective items. You are responsible for the cost of shipping the defective item(s) to us, and we will then ship the replacement item to you at no cost.

How do I ship the returned items?
We suggest you pack the items securely in a separate protective box. Use a packaging method that will secure the item(s) and protect them from damage during shipping. If the item's external packaging is marked in any way, additional restock fees may apply. Include a copy of your invoice or packing slip, and return to us using any shipping company of your choice. Please note that The 3 Geeks Outdoor Store is not responsible for any loss or damage to the product during return shipping to The 3 Geeks Outdoor Store.

What address do I ship the returned items to?
Returned items must be shipped to the address shown on the invoice you received with the order. For your convenience, this address is shown below:

Order Cancellation

If you need to cancel an order for any reason, please call or email for assistance. If your order has not already shipped we will be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Customer Satisfaction Return Policy.

The 3 Geeks Outdoor Store

18 Mitchell Court

Bedford, Nova Scotia

B4A 3J2  Canada

N 44 43.763 W 63 40.811